Colchester Town Centre

This hotel is brilliant, room was spotless, housekeeping do a brilliant job, we was checked in by Jessica who was lovely, very friendly and efficient, we decided to eat in the restaurant on our first night Friday 21/3 and I have to say every member of staff was so so friendly, Jessica, another lady and a gent on reception, we will definitely book here again if we come back to colchester.

If I could give more than 5 stars I would. Mainly towards a lady that works there called Jess. We arrived at the hotel and she was lovely from the get go. We got to our room and all was fine but our son is too long for the travel cot so I asked to have a spare duvet and pillows and I was just going to have him on the floor! Or my husband on the floor. The lady insisted no and looked for a bigger room for us, she found a quad room and the size, cleanliness and everything was perfect and we had an amazing nights sleep in between my son being unwell. Unfortunately we were meant to be there for 2 nights but had to leave after 1 due to my son having a sickness bug. The hotel itself is perfect and everything you need but if you’re greeted with Jess then it’s an even better stay. It makes being away from home better when you know there is someone nice around. We will be returning here when we are back in Colchester.

It was a Lovely hotel. All the staff were so friendly and very helpful. The food was some of the best food I’ve had in a premier inn. The food was served nice and quick and lovely presentation. The beds were very comfortable. Would definitely recommend this hotel.

4 soft pillows, room spacious, with tea and coffee available, tv, hair dryer etc. Bed comfortable. Beautiful bathroom, with fluffy towels. Option to have breakfast and Evening meal. Right on the door step. Staff are always helpful, and there to help.

When first arriving at the hotel myself and my children found a car space fine (there was 2 left). We then went to meet my friend who lives here and come back 2 hours later and no spaces were available at all. When booking I read the description as on site pay for parking, where actually there is very limited spaces. You can park near by for ncp parking, but I don’t want to pay over £140 a hotel room to park up the road and leave the car there. I found a space on the road, however noticed loads of teenagers hanging around the car, so will see if any damage to the car in the morning. Do not stay here if you need parking. Reception also not the most friendliest and this is coming from someone who works on reception myself.

Worst hotel stay ever. We stayed here with our kids for a half term break. They stuck us in a boiling hot room that wouldn’t cool down. They knew the room was unsuitable but still stuck us in there. It was in February, cold outside but we were sweating in our room. We complained on the 1st day but they couldn’t move us. This completely ruined our stay. When they finally moved us, our stay was over the next morning. They refused to compensate us for the horrendous stay because they moved us eventually on final night of our stay. TERRIBLE TERRIBLE TERRIBLE business. Ruined the holiday for us and the 3 kids.